Return & Cancellation
Return, Refund & Cancellation Policy
An order can be cancelled only before it dispatched from store.
Products purchased from our site can be returned for a refund at our website or mobile app within 7 days from the date of the invoice provided:
· The product has not been used and has not been altered in any manner
· The product is intact and in saleable condition, and
· The product is accompanied by the original invoice of purchase.
The following types of products - once accepted by customers cannot be returned:
In the event of any quality related complaint about a product, the customer should contact the eDukaan247 consumer care number or the consumer care cell of the manufacturer/ marketer of the product. Details of the consumer care cell of the Manufacturer or Marketer will be on the packaging of the product.
eDukaan247 will refund
customers through the same payment mode that was used to purchase the product
online. Refunds for products that were purchased online using credit
cards/Debit Cards/Internet Banking will be credited back to the respective
account. Similarly, refunds for products purchased through Cash (Cash on
Delivery) will be made in cash.
eDukaan247 shall not be
held liable either directly or indirectly for the quality of any Product.
Products covered under Manufacturer’s warranty/guarantee cannot be returned to eDukaan247,
as the same is covered by the after-sale service offered by the manufacturer of
the Product. eDukaan247 will not be directly or indirectly liable for goods
covered under the manufacturer’s warranty/guarantee.
In the event of any
disputes in this regard, the same shall be referred to courts of competent
jurisdiction at Mahoba.
eDukaan247 reserves the right to alter or modify any of the terms and conditions of this Policy without assigning any reason or providing intimation whatsoever. eDukaan247’s decision on the above would be final and the customer shall abide by the same unconditionally.
By accessing this website, you consent to the terms and conditions of the Policy.